Terms & Conditions

Please read these terms and conditions thoroughly before using the Wik Soy Candles & Melts website. Wik Soy Candles & Melts provides access to the their website to sell products to you based on the below terms and conditions. You acknowledge and agree to the below terms and conditions by using this website.

PERSONAL INFORMATION

Wik Soy Candles & Melts will not use your information other than to contact you about your order OR for promotional material.  You can opt out of promotional material at any time, simply by choosing unsubscribe from the email.

You are responsible for the personal information that is entered on the website, if any of that information is incorrect, please contact Wik Soy Candles & Melts at info@wiksoycandles.com.au.

Wik Soy Candles & Melts will not sell or use your information for any other purpose than mentioned above. 

PRIVACY POLICY

All information provided to Wik Soy Candles & Melts is confidential. All your personal details will not be used in an unauthorised manner and will never be provided to outside parties other than Australia Post or a courier for delivery of your goods.

Our website does not retain specific payment information, only you have access to this at the time of purchase

PRICE

All prices on the website include GST (Goods and Services Tax).  We reserve the right to change these prices at any time, however once you place your order – that price is fixed.

Although Wik Soy Candles & Melts does not accept responsibility for incorrect orders or selections made by you, please contact us immediately if you happen to make an incorrect order.  We are happy to discuss a change, if we have not already made your products.

LIABILITY & PRODUCT USE

Wik Soy Candles & Melts provide candle, melt or diffuser care cards with every order.  All our candles have warning labels on them.  Please also refer to our candle care page on this website.  They provide you with safety and care guidelines.  Wik Soy Candles & Melts are not responsible for the way you use our products or any loss or damage they may cause. 

Wik Soy Candles & Melts test all our products stringently and in varying environments.  However, we cannot test for everything and cannot guarantee performance and accuracy in every instance.  All time frames provided for our products are from our own testing, however these may vary in other environments or use outside of our guidelines.

SHIPPING & AVAILABILITY 

Wik Soy Candles & Melts endeavours to update stock availability on the website regularly, however in the event that an item is out of stock we will contact you immediately with an alternate option.  If that option is not suitable, we will provide a refund.

We have a $12 flat rate shipping Australia wide.  We prefer to ship via a courier, therefore PO Boxes are discouraged.  If you would like express shipping, please contact us directly.

We aim to ship all orders within 3 working days.  However, all candles and melts (clamshells) are made to order.  Soy wax products require curing time, therefore orders that contain either of these products means your entire order will not be shipped for an additional 5-7 days on top of the standard 3 days.  If you require an urgent shipment, please contact Wik Soy Candles & Melts at info@wiksoycandles.com.au - we do have various pop up shops throughout the year and if we have stock of your product we may be able to send that sooner.  Note, we do not dispatch orders on weekends or public holidays.

Wik Soy Candles & Melts does not take responsibility for goods once they leave our premise.  We use Australia Post or couriers for our shipping and provide tracking numbers for every order.  We will be happy to assist in tracking your parcel from our end with Australia Post or the courier service, but we have no control over how long the order will take to arrive. 

RETURN POLICY

As we make all candles and melts to order, cancellations can only occur if the product has not already been made. If your order has not been made or does not contain hand made products, please contact us immediately if you wish to cancel.  We do not accept cancellations if the product has been made or, if no hand made products are included – if they have been dispatched.  If you wish to cancel your order, it is important that you contact us as soon as possible via email.

If products are damaged in transit, you will need to contact Wik Soy Candles & Melts via email (info@wiksoycandles.com.au) and include detailed photos showing the damage. The email will need to be sent within 24 hours of receiving the goods. We reserve the right to request further more detailed photos, or request the return of the damaged product (at Wik Soy Candles & Melts expense).  Once we (Wik Soy Candles & Melts and you, the customer) have discussed the damaged goods and agreed on the damage – we will resend the exact same product to you.

OUR DETAILS

EMAIL
info@wiksoycandles.com.au

ABN

16 527 964 474